These Terms and Conditions form a client agreement between you (referred to as you or your) and Nurture and Nourish Collective (ABN 45 749 938 560), also referred to as Ashleigh Foy, Midwife, Endorsed Midwife, Registered Nurse, and IBCLC (we, us).

By accessing this website, making a booking, or engaging our services, you agree to these Terms and Conditions.

Description of Services

Nurture and Nourish Collective provides:

• Midwifery services (Endorsed Midwife scope of practice in Australia)

• Antenatal and postnatal midwifery care

• Breastfeeding, chestfeeding and lactation consultancy (IBCLC services)

• Antenatal and postnatal education and support

• Birth debriefs and pregnancy/postnatal consultations

• Optimal positioning support (in-person and Telehealth)

• Telehealth consultations

• Courses, workshops, and education programs

• Digital resources, written content, and video education

Midwifery care is provided within an Endorsed Midwife scope of practice and does not replace hospital or obstetric care. Clients are required to maintain appropriate maternity care providers throughout pregnancy, birth, and postpartum.

IBCLC services are educational and supportive and do not replace medical diagnosis or treatment.

Clinical Safety & Emergency Care

We do not provide emergency or urgent medical care.

If you require urgent assistance, please contact:

• 000 Emergency Services

• Your nearest hospital maternity unit

• Your primary maternity care provider

All services are scheduled, non-emergency care only.

Bookings

Appointment reminders are sent 24 hours prior to your appointment.

All clients must complete required intake and consent documentation prior to services.

By booking, you agree to these Terms and Conditions, including payment, cancellation, and service policies.

Fee Schedule & Payment

Please read the Fee Schedule prior to booking confirmation.

You accept the Fee Schedule as it applies to your selected services or packages.

A partial payment is required at the time of booking, with the remaining balance due at the time of service.

All bookings include a non-refundable deposit of up to 50%.

Payments can be made via:

• Bank transfer (details provided on request)

• EFTPOS (via Square)

• Debit or credit card (via Square and Stripe third-party payment systems)

Medicare Rebates & Eligibility

Where applicable, Medicare rebates are available for eligible clients and services in accordance with Medicare requirements.

Rebates are subject to Medicare eligibility criteria and are based on the specific services provided, including type, duration, and clinical indication of the consultation.

Rebate amounts may vary in accordance with Medicare guidelines at the time of service.

Bulk Billing Eligibility

Selected services may be bulk billed where eligibility criteria are met.

Bulk billing is offered at the discretion of the practitioner and is dependent on:

• Clinical suitability

• Medicare eligibility

• Type of appointment and service provided

Where bulk billing is available, this will be discussed with you prior to your appointment.

Travel Fees

Travel fees apply for in-person consultations:

• 0–20km: $0

• 20–35km: $15

• 35–50km: $25

• 50km+: $40 + $1 per additional km

Deposits

Deposits are non-refundable and secure your booking.

Failure to attend or cancellation outside of policy timeframes may result in forfeiture of deposit.

Cancellation Policy

• 48+ hours notice: no fee (reschedule available)

• 48–24 hours notice: 50% fee applies if not rescheduled

• Less than 24 hours notice: 100% fee applies

• All reschedules subject to availability

If we cancel your appointment and are unable to reschedule, your deposit will be refunded.

No Show Policy

A “No Show” is defined as failure to attend an appointment within 15 minutes of the scheduled start time.

If a no show occurs:

• We will attempt to contact you

• If no response or reschedule occurs within 48 hours, full fees (plus travel if applicable) may be invoiced

Delivery of Services

Services are generally delivered Thursday–Friday, 9am–4pm unless otherwise arranged.

Postnatal packages may include limited email or message support as outlined in your care plan.

Client Responsibility

Clients agree to:

• Provide full and accurate health information

• Maintain ongoing maternity care with a qualified provider

• Follow escalation advice when provided

• Seek urgent medical attention when required

Products & Digital Services

All digital and physical products are subject to availability and Australian Consumer Law.

No refunds are provided for change of mind on digital products, courses, or downloads.

Returns & Shipping

Where applicable, returns are accepted within 28 days under Australian Consumer Law conditions.

Shipping is processed within 3–5 business days. We are not responsible for courier delays.

Private Health Funds

Clients are responsible for confirming eligibility for rebates or private health claims.

Education Disclaimer

All education provided is general in nature and does not replace personalised medical advice, diagnosis, or treatment.

Clients must remain under the care of an appropriate maternity care provider when engaging in antenatal education services.

Dispute Resolution

We are committed to providing safe, respectful, and high-quality care across all services, including midwifery care, lactation consultancy, education programs, and digital content accessed via this website.

If you have a concern, please contact us first:

hello@nurtureandnourishcollective.com.au

We will:

• Acknowledge your concern promptly

• Work with you to resolve the issue fairly and respectfully

• Provide clarification, review, or remedial action where appropriate

Clinical Services (Midwifery & IBCLC)
Concerns will be managed in line with professional standards and applicable codes of conduct.

Education & Website Content
We welcome feedback regarding accuracy, clarity, or user experience and will address concerns where appropriate.

External Escalation?
If you are not satisfied with the outcome, you may escalate concerns to:

• AHPRA (midwifery services)

• IBLCE (lactation consultancy services)

Website users who are not clients may also contact us regarding content concerns.

We aim to resolve all disputes fairly, transparently, and in accordance with professional obligations.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any loss, injury, or damages arising from use of our services or website content.

All services are undertaken at your own risk.

Indemnity

You agree to indemnify and hold harmless Nurture and Nourish Collective from any claims arising from your breach of these Terms and Conditions.