Your privacy is extremely important to us.

Nurture and Nourish Collective is committed to respecting and protecting your personal, health, and sensitive information so you can feel confident when engaging with our services.

We provide midwifery, lactation consultancy, education, and digital services in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state and territory health records legislation, including the NSW Health Records and Information Privacy Act 2002 and the ACT Health Records (Privacy and Access) Act 1997.

This Privacy Policy applies to all services provided by Nurture and Nourish Collective, including midwifery care, IBCLC lactation support, Telehealth consultations, antenatal and postnatal education, workshops, digital content, and use of this website.

Collection of Personal Information

We collect personal information that you provide directly to us when engaging with our services.

This may occur when you:

• Book an appointment or service

• Attend in-person or Telehealth consultations

• Complete intake, consent, or assessment forms

• Communicate with us via email, phone, or website

• Enrol in courses, workshops, or online programs

• Make payments or manage bookings

The information collected may include personal identification details, contact information, health and pregnancy information, and payment details where relevant.

When using our website or booking systems, we may also engage trusted third-party service providers to securely collect, process, or store your personal, financial, or health information. These systems may store data in Australia or overseas in accordance with their infrastructure and applicable privacy laws.

Use of Personal Information

We use your personal and health information to provide safe and effective care and services, including:

• Midwifery and lactation clinical assessments and care planning

• Supporting breastfeeding, chestfeeding, postpartum, and newborn care

• Providing Telehealth and in-person consultations

• Communicating with you regarding bookings and services

• Issuing receipts and processing payments

• Coordinating care with other healthcare providers where appropriate and with consent

We may also use your information for related purposes you would reasonably expect, including administration, service improvement, insurance claims where applicable, and marketing communications where you have opted in.

Disclosure of Personal Information

We only disclose your personal information when it is necessary for your care, required by law, or where you have provided consent.

This may include sharing relevant information with:

• Other healthcare professionals involved in your care

• Referring practitioners such as GPs, midwives, or specialists

• Trusted third-party providers who assist with booking systems, administration, or payment processing

These third-party providers are only given access to information required to perform their services and are required to comply with Australian Privacy Principles.

We will never sell your personal information.

Safety, Risk & Mandatory Reporting

As registered health practitioners, we are required to comply with professional and legal obligations, including mandatory reporting requirements.

Where there are reasonable concerns regarding safety or wellbeing of you or your child, we may be required to disclose relevant information to appropriate services or authorities. Where appropriate and safe to do so, we will aim to discuss this with you first.

Data Security

We take reasonable and appropriate steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes secure systems, encrypted platforms, and restricted access to clinical and client records.

While we take all reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your information.

You are responsible for maintaining the confidentiality of any passwords or access credentials used in relation to our services.

Website Use

You may access and browse our website without providing personal information.

However, certain features such as bookings, forms, or course enrolments require you to submit identifiable information.

We may collect limited technical data such as IP address, browser type, and website usage patterns to improve functionality and user experience.

Cookies

Our website may use cookies to improve user experience and collect non-identifying statistical data.

Cookies allow us to understand website performance and improve services.

You may choose to disable cookies in your browser settings; however, some website functions may not operate correctly if cookies are disabled.

Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites and recommend reviewing their privacy policies before providing any personal information.

Access and Correction

You may request access to the personal information we hold about you at any time.

We take reasonable steps to ensure your information is accurate, complete, and up to date. We rely on you to notify us of any changes to your personal details.

Requests for access or correction may be required in writing for security purposes. We may apply reasonable administrative fees where permitted by law and will respond within a reasonable timeframe.

We may refuse access where permitted or required by law, and will provide written reasons where applicable.

Retention of Information

We retain personal and health records in accordance with legal, clinical, and professional record-keeping requirements applicable to healthcare providers in Australia.

When information is no longer required, it is securely destroyed or de-identified.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in law, practice requirements, or service delivery.

The most current version will always be available on our website.

Continued use of our services or website constitutes acceptance of any updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Privacy Officer
Nurture and Nourish Collective
hello@nurtureandnourishcollective.com.au